We design and manufacture all our products in Germany. Our headquarter is located near Cologne.

The best way to care for your wooden products is to treat them carefully with a clean soft cloth and a small drop of olive oil every once in a while.

Stains and dirt can be removed with a soft damp cloth, rubbing gently.

If you run a business in the EU with a registered VAT ID, you can buy our products without VAT.

To do so, please contact our customer support via our contact sheet or send an email to hello@balolo.de. We will then issue you an invoice without VAT.

For larger B2B orders please ask for our conditions.

Our customer support is always there to answer all your questions.

Contact us via our contact sheet or write an email to hello@balolo.de. We will try to answer your request as soon as possible.

We're always happy to collaborate with exciting creators! Feel free to send us an inquiry with your details via our contact sheet or send an email to hello@balolo.de.

You can choose the following payment methods at checkout to pay your order:

• Payment with credit card
• PayPal
• Purchase on account with Klarna
• Pay now with Klarna
• Instant bank transfer
• bitpay
• Coinbase Commerce

Yes, we offer worldwide shipping. You can find detailed information about shipping to your country here.

Yes, we are so confident in our products that we offer you a 30-day satisfaction guarantee. This means that you can return your order within 30 days of purchase as long as it is in like-new condition, no-questions-asked. You can find detailed information and a return template under Return Policy.