We design and manufacture all our products in Germany. Our headquarters are located near Cologne.

The best way to care for your wooden products is to treat them carefully with a clean soft cloth and a small drop of olive oil. Stains and dirt can be with a soft damp cloth, rubbing carefully.

Absolutely! If you'd like to place a VAT-free order as an EU business, just drop us a message at hello@balolo.de. Here's what we'll need from you:

• The full company address
• The valid VAT number
• A screenshot of your cart with the products you'd like to order

Once we have checked all the details, we'll set up your VAT-free order for you.

Our customer support team is always on hand to answer any questions or concerns you may have, simply contact us using our contact form or send us an email to info@balolo.de. We will try to answer your request as quickly as possible. :-)

We are always looking forward to exciting collaborations! Send us an inquiry via our contact form or write an email to hello@balolo.de.

You can select the following payment methods in the checkout to pay for your order:

Payment by credit card
PayPal
Purchase on account with Klarna
Immediate payment with Klarna
Immediate bank transfer
bitpay
Coinbase Commerce

We offer free shipping for qualified orders. You can find all the details and our shipping times here.

Yes, we offer worldwide shipping. You can find detailed information on shipping to your country here.

Yes, we are so confident in our products that we offer you a 30-day satisfaction guarantee. This means you can return your order within 30 days of purchase as long as it is in like-new condition, no-questions-asked. You can find detailed information and a form template in our refund policy.