General
Where are your products manufactured?
We design and manufacture all our products in Germany. Our headquarters are located near Cologne.
How do I care for my wooden products properly?
The best way to care for your wooden products is to treat them carefully with a clean soft cloth and a small drop of olive oil. Stains and dirt can be with a soft damp cloth, rubbing carefully.
Can I place a VAT-free order as a business within the EU?
Absolutely! If you'd like to place a VAT-free order as an EU business, just drop us a message at hello@balolo.de. Here's what we'll need from you:
- The full company address
- The valid VAT number
- A screenshot of your cart with the products you'd like to order
Once we have checked all the details, we'll set up your VAT-free order for you.
I have questions about my order. Who can I contact?
Our customer support team is always on hand to answer any questions or concerns you may have, simply contact us using our contact form or send us an email to info@balolo.de. We will try to answer your request as quickly as possible. :-)
I am interested in collaborating with you. Who can I contact?
We are always looking forward to exciting collaborations! Send us an inquiry via our contact form or write an email to hello@balolo.de.
Payment & Shipping
You can find out more about shipping here.
Which payment options do you offer?
You can select the following payment methods in the checkout to pay for your order:
Payment by credit card
PayPal
Purchase on account with Klarna
Immediate payment with Klarna
Immediate bank transfer
bitpay
Coinbase Commerce
How much does shipping cost and how long does it take?
We offer free shipping for qualified orders. You can find all the details and our shipping times here.
Do you also ship orders internationally?
Yes, we offer worldwide shipping. You can find detailed information on shipping to your country here.
Exchange & returns
You can find our return policy here.
Can I return my order?
Yes, we are so confident in our products that we offer you a 30-day satisfaction guarantee. This means you can return your order within 30 days of purchase as long as it is in like-new condition, no-questions-asked. You can find detailed information and a form template in our refund policy.
Your question has not yet been answered?
If you have any further questions or comments, please use our contact form. We look forward to hearing from you! We will do our best to get back to you within 24 hours.
You can also reach us by phone at +49 2241 1693690. Our customer support is available for you from Monday to Friday from 8am to 6pm CET.
